Kenmore Elite 9918 Refrigerator Replacement CleanFlow Air Filter

We offer FedEx Ground or USPS Priority Mail Free shipping every day on U.S. Most orders ship within 1-2 business days . Business days are Monday through Friday . Any expedited delivery requests that are placed Friday through Sunday will not be shipped until Monday. If the following Monday falls on a USPS recognized holiday, your order will be shipped on Tuesday.

• The shipping carrier and method will be determined based on the weight, dimensions, and destination of the order.
• Most orders placed before 3 PM EST will be shipped the same day. Orders placed after 3PM EST will be shipped the next business day, if available.
• If an item takes longer than 72  business hours to ship, it will be noted on the product page or you will be contacted about the delay.

Additional shipping costs may apply for orders shipping to non-contiguous U.S. locations, P.O. Boxes, and certain rural addresses. Customers will be contacted if additional fees are required.

Your Warranties and Representations

You warrant and agree that you have the right and legal capacity to enter into this Agreement and to adhere to its terms and conditions. You warrant that you are a human individual that is eighteen (18) years of age or older. You warrant that you will not access the Websites through automated or non-human means, whether through a bot, script, or otherwise. You warrant that you are not prohibited from assenting to this Agreement by any preexisting agreement. You warrant and represent that any and all information provided by you, including account and payment information are accurate and valid.

HOURS OF OPERATION

Customer Support Hours:

• Monday – Friday: 9 am to 6 pm EST

Sales Support Hours:

7 Days a Week: 9 am to 9 pm EST
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We have a standard 24-48 hour processing time on all orders. Expect Products will be delivered in 2 Days after processing.

This processing time frame is subject to change due to sales or holidays.

**In order to avoid any delays in shipping please provide matching shipping & billing addresses.

FOR MORE DETAIL, PLEASE REVIEW OUR RETURNS POLICY.

Please email info@filterlo.com if you incurred an error when filling out your shipping details.

Our return policy allows for a 30-day window from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please email us at info@filterlo.com. If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and issues

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@filterlo.com so that we can address the issue.

Exceptions / non-returnable items

Certain types of items, such as perishable goods, custom products, and personal care items, are not eligible for return. In addition, we do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have any questions about whether an item is eligible for return, please contact us.

Exchanges

If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

Refunds

Once we have received and inspected your return, we will notify you of the status of your refund. If approved, the refund will be processed and applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.