Refund policy

Our return policy allows for a 30-day window from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please email us at info@filterlo.com. If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and issues

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@filterlo.com so that we can address the issue.

 

Exceptions / non-returnable items

Certain types of items, such as perishable goods, custom products, and personal care items, are not eligible for return. In addition, we do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have any questions about whether an item is eligible for return, please contact us.

 

Exchanges

If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

 

Refunds

Once we have received and inspected your return, we will notify you of the status of your refund. If approved, the refund will be processed and applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.